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HEPCAT Support


This page may be updated on a daily basis so users are encouraged to check back frequently for the latest advice.

Page last updated: 27.05.2009

The latest version of HEPCAT application is v4.0.0.0006 and will available on: 28 May 2009.

The release notes below provide more information about known issues and changes in this upcoming application updated.

HEPCAT Production Release Notes v4.0.0.0006  PDF Document  (77.3 KB)

Previous Release notes
HEPCAT Production Release Notes v4.0.0.0005  PDF Document  (77.9 KB)

The user guides will be updated in the near future.

Before you install the latest version of HEPCAT you will need to remove the previous version.

You will first need to delete your Temporary Internet files.  DO NOT delete your database. 

To delete your temporary internet files first go to your internet browser and click on:

Tools > Internet Options > Delete (‘Browsing history’ on General tab) > Delete Files

If you have a previous production version of HEPCAT installed on your computer go to

Start > Control Panel > Add or Remove Programs >  

Highlight HEPCAT [previous version]  DO NOT remove HEPCAT pre-requisites

Click Remove

Once you have removed the previous version of HEPCAT open the following URL, Click 'Run' and follow the prompts to re-install HEPCAT:

http://app.heims.deewr.gov.au/Deployment.HEPCAT/Application

Please note: When you reinstall HEPCAT files which had a status of "validated" will need to be revalidated.

For more information about installing HEPCAT refer to HEPCAT User Guide, Part 1, Section 3.2: Installing HEPCAT Application.

This document provides addtional information on processing HELP records for Commonwealth assisted students.

Processing Commonwealth Assisted Students (HELP Due) files in HEPCAT  MS Word  (84.5 KB)

File ripper is a program that has been developed by DEEWR to enable HEP's to remove and add any width of characters to any position on the file and make the transition from the 2008 specification to the new 2009 specification.  Particularly to assist with the remove of element 300 as the starting element on all files.

File Ripper

All Users will need to be registered at HEIMS in order to access their own HEPCode in HEPCAT.  For any access issues please contact us by emailing Heims.datacollections@deewr.gov.au.

Users will be given access to full functionality by default, however DEEWR are able to set a restricted access (all functions except data submission) if required.  If this is required it should also be clearly stated in an email to DEEWR (as outlined above). 

However, anyone will be able to use the basic functionality of HEPCAT (everything bar submit data) WITHOUT being registered under the TEST Hepcode of 9998.   This is primarily designed for user training and/or TEST purposes.